Public Programs Coordinator
Location of Position: Marin Headlands, Sausalito, California
Reports to: Community Engagement Manager
Hours: 40 hours per week, Thursday - Monday
Position Classification: This is a full-time exempt position.
Benefits Full benefits
· Sick Time
· Medical, Dental, and Vision
· Life Insurance
· 401k Retirement Plan
· The Marine Mammal Center offers benefits to support the emotional wellbeing of you and your loved ones (Employee Assistance Program).
The Marine Mammal Center is the world’s largest marine mammal hospital. As an integral part of the team that engages with the public, you will inspire the next generation of ocean stewards and empower visitors to the Center to take action in support of our ocean and marine mammals.
The Public Programs Coordinator leads the development of interpretive content and delivery methods for visitor programs, exhibits and other interpretive resources (i.e. guides, videos, interpretive stations, interactive materials) in collaboration with the team and other departments to advance the Center’s vision/mission for our visitors. This position will take a lead role in our visitor experience, including the creation and maintenance of resources for guests and facilitating a high level of visitor engagement. This role frequently leads tours and other onsite programs.
Develop content and materials for interpretive programs (i.e. tours, talks, demonstrations), and graphics and video displays, new and temporary exhibits and learning stations.
- Oversee current and new public program offerings (guided-led tours, behind-the-scenes experiences, Marine Science Sundays, etc.), including scheduling, preparing and maintaining materials and spaces, training and budgeting.
- Lead tours of the Center to visiting groups.
- Manage the Community Engagement materials and resources for onsite visitor programs and offsite fairs/events, including the Center’s specimen inventory.
- Serve as a mentor and guide for a core group of community engagement volunteer tour guides.
- Embrace and participate in the?Center’s diversity, equity, and inclusion programs, initiatives, and trainings.
- Work collaboratively with colleagues in other departments (i.e., veterinary science, facilities, and marketing/communications) to optimize the development and delivery of exceptional community engagement programs.
- Perform evaluation of programs/tours and makes adjustments to programs accordingly.
- Serve as a contact and point person for volunteers throughout the day as questions arise.
- Assist in oversight of public areas of the facility for safety, visitor amenities, general maintenance.
- Approach and interact with guests to personalize their Center experience.
- Troubleshoot and diffuse potentially negative guest situations with a high level of hospitality and minimal supervision, and coordinate needed communication across the Community Engagement Team.
- Stay abreast of Center and marine science news to be able to inform and enhance programs and inform the public.
- Other duties required.
Qualifications and Experience
- Bachelor’s degree in education, natural sciences or related field or equivalent combination of education and experience.
- Minimum 2 years’ experience developing and delivering informal education programs.
- Minimum 2 years’ experience working with volunteers.
- Background and/or experience in zoo/aquarium/museum settings is desirable.
- Ability to provide exceptional customer service to diverse audiences.
- Competency in conflict resolution.
- Interest in environmental conservation and marine life.
- Proven program development and evaluation experience.
- Ability to multi-task and prioritize projects efficiently with minimal supervision.
- Must have a valid Driver’s License and clean driving record; ability to drive Center vehicles and maintain a clean driving record.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with Adobe Photoshop, Adobe Illustrator, and Canva a plus.
- Attention to detail and quick to assimilate new information.
- Excellent oral and written communication skills.
- Willingness to work nights and holidays as needed.
- Have reliable transportation to and from the Center. Please note that the Center is located in the Marin Headlands, an area that is not readily accessible by public transportation.
- Ability to stand/walk up to 3 hours without a break.
- Ability to sit/stand/walk in an office for extended periods of time?.
- Ability to lift and/or move up to 30 pounds.
- Ability to climb stairs and move around the facility for extended periods of time.
- Ability to drive/operate a vehicle.
- Working in outdoor weather conditions and elements at times.
- May involve smells associated with animals and the care of animals.
- Frequent interactions with visitors and volunteers.
- This position works a Thursday-Monday schedule, including most holidays.
- This position requires in-person work at the Center’s Sausalito site up to 100% of the time; remote work may be possible occasionally, but very infrequently.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.
ABOUT THE MARINE MAMMAL CENTER
The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.
For more information, please visit our “About Us” page at www.marinemammalcenter.org
To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.).
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Research has shown that women and people from marginalized communities apply to roles when they meet 100% of the job requirements, versus men applicants who apply if they meet an average of 60% of the requirements. If you think that your skills are transferable and can add value to this role, please apply so we can determine whether it’s a good fit.